Backer FAQs
i am a backer
If you have backed a campaign we are fulfilling, check out the answers to some of the most common backer questions below-
I Recieved an email to update my address, when is my pledge being shipped?
We contact backers requesting address updates roughly one week before fulfilment begins, and we allow another week to complete all shipments.
I did not recieve an email, but I am a backer, is my pledge being shipped?
There are a few reasons why you may not have received an address update email from us. Please see some troubleshooting tips below-
1 - Please check which email address is attached to your pledge, and check your spam filter, just in case.
2 - Please double-check that you finalised your shipping payment on the crowdfunding platform.
3 - If the campaign has split fulfilment enabled, double-check that you selected split fulfilment. If you did not, your whole pledge will more than likely be shipped in wave 2.
If none of those solutions work, please contact the publisher's support team on the crowdfunding platform you made your pledge on for further advice.
which
This is a Paragraph. Click on "Edit Text" or double click on the text box to start editing the content and make sure to add any relevant details or information that you want to share with your visitors.
List Title
This is a Paragraph. Click on "Edit Text" or double click on the text box to start editing the content and make sure to add any relevant details or information that you want to share with your visitors.
I Recieved an email to update my address, when is my pledge being shipped?
We contact backers requesting address updates roughly one week before fulfilment begins, and we allow another week to complete all shipments.
I did not recieve an email, but I am a backer, is my pledge being shipped?
There are a few reasons why you may not have received an address update email from us. Please see some troubleshooting tips below-
1 - Please check which email address is attached to your pledge, and check your spam filter, just in case.
2 - Please double-check that you finalised your shipping payment on the crowdfunding platform.
3 - If the campaign has split fulfilment enabled, double-check that you selected split fulfilment. If you did not, your whole pledge will more than likely be shipped in wave 2.
If none of those solutions work, please contact the publisher's support team on the crowdfunding platform you made your pledge on for further advice.
which
This is a Paragraph. Click on "Edit Text" or double click on the text box to start editing the content and make sure to add any relevant details or information that you want to share with your visitors.
List Title
This is a Paragraph. Click on "Edit Text" or double click on the text box to start editing the content and make sure to add any relevant details or information that you want to share with your visitors.